Gastroenterology Center Of Connecticut — Establishment, health and doctor at 2200 Whitney Avenue, Hamden, Connecticut.

It took three different people to schedule my appointment. Not only that but I had to call 10 minutes before I had to take my "prep" drink because no one got back to me to confirm my next day appointment. My appointment was confirmed only to have to wait over an 1 1/2 hours for my procedure. I had to make other arrangements for a ride since my husband couldn't stay due to his own doctors appointment (he had plenty of time if I went in on time or with a slight delay). Needless to say I'm not a happy camper since I haven't eaten in over 38 hours. Scheduling is a NIGHTMARE! The jury is out on the doctor. We shall see.

Ok, I had my procedure and Dr. Chang and his nursing staff were wonderful. 5 STARS for the Dr. and nursing staff but the scheduling department is in need of a overhaul.

My dissatisfaction with this group practice centers around the difficulties I faced when I tried to schedule my appointments. When you call to make an appointment in Guilford the call is relayed to Hamden. A live person answers the phone but directs your call to a voicemail and a phone tag follows. It is extremely inefficient and very frustrating. After dealing with this system several times I finally lost it. Although I feel I received good care from Dr. Canavan and Dr. Jaffe, I will be looking for a new gastroenterologist who has a receptionist who answers the phone AND makes appointments.